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Be polite
Keep appointments
Keep our uniforms as smart as possible
Offer photo identity cards
Explain things in a way that you will understand
Use clean floor protection and dust sheets
Respect your property and furniture
Work safely
Work as quietly as possible
Be as clean and tidy as possible
Explain what work we are going to be doing and how long we think it will take
Explain any problems that occur
Stop work if you are unhappy
Tidy up our mess
Let you know of any more work that is needed
Complete the job to the highest possible standard
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Leave front or communal doors open unless we have to
Smoke in your home or inside communal areas
Park badly
Use radios in your home without your agreement
Use radios in communal areas
Use your electricity without your agreement
Use rude or offensive language
Expect a cup of tea or coffee
Use your phone without your agreement
Use your toilet without your permission
Work in your home without you being there
Use your home as storage for materials without your agreement
Criticise previous work
Do private work for you
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