Publications

The list below shows the publications we have available for you to download for free.

Most of them are in PDF format. To view these files you will require a copy of Adobe Acrobat Reader. 
You can download Adobe Acrobat Reader free from the Adobe website: www.adobe.com

This is the customer newsletter for Harden’s residents and home owners. It is full of information, competitions and fellow resident and home owner real life stories. We are keen for you to help us in producing ‘Harden Herald’ by telling us the things that are of interest to you or by joining our Newsletter Editorial Panel. To get involved and make ‘Harden Herald’ even more interesting contact Richard Hancock, Customer Involvement Development Officer on: 0121 633 2100 or email: richard.hancock@wmhousing.co.uk

• *NEW* Harden Herald Spring 2010
  Our next issue will be published in September 2010
   
• Spring 2008 
• Summer 2008 
• Winter 2008 
• Spring 2009 
• Summer 2009 
• Winter 2009 

View Home Owners News

Find reports for Harden

• Spring 2008 
• Summer 2009

• Annual Report 2008 
• Annual Report 2009

Please note: We are currently in the process of reviewing all our publications. Please speak to a member of staff to confirm the information in these documents is up to date.

• About your information
• Being a Good Neighbour 
• Compliments, Comments & Suggestions 
• Condensation
• Customer Service Standards
• Energy Advice
• English Not Your First Language?
• Gardening and Cleaning Communal Services 
• Gas Safety
• Housing Aids and Adaptations

• Low Cost Home Ownership
• Making a complaint
• Moving Out
• Planned Painting Programme
• Rent & Service Charge Payment Advice
• Repairs Service 
• Take Heart Take Part
• Tenancy Changes
• Transfers & Mutual Exchanges

Our Handbooks & Guides section

View our customer information

• Residents Handbook 
• Home Owners Guide 

• Contractors Code of Conduct
• Contents Insurance Flyer 
• Prepayment Meter Information 
• Mutual Exchange Application 

Tenancy & Other Management Policies

• Access to Accommodation - People with Special Needs   
• Access to information & confidentiality
• Anti-Social Behaviour (ASB) 
• Asbestos Management 
• Car Parking & Garages 
• Compensation 
• Compliments, Comments and Complaints 
• Customer Involvement 
• Data Protection
• Domestic Abuse 
• Equality & Diversity including Equal Opportunities 

• Home Owners Management Services
• Lettings Management
• Members' role, responsibility, competence, development & appraisal
• Rent Setting 
• Rent & Service Charge Collection and Arrears Recovery
• Repairs & Maintenance 
• Safeguarding Children & Vulnerable Adults 
• Sustainable Tenancies - Special Needs 
• Tenancy Change & Relationship Breakdown 

• West Mercia Housing Group Corporate Brochure 

Performance against our service standards

• April 2009 - March 2010 
• April 2009 - October 2009
• April 2009 - June 2009
• April 2008 - February 2009