New plan for involvement
To make sure that there are opportunities for everyone to get involved, we have just reviewed our overall strategy, or plan.
This aims to make sure that we have the best approaches to involving customers.
The new strategy has seven themes:
- Effective partnerships
This focuses on working with customers, and other agencies within communities
- Wide ranging opportunities
Having lots of ways for customers to get involved
- Training development and support
for staff and customers
- Effective involvement
Involving customers early so they are part of the whole decision making process
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- Evaluation
Measuring how effective we are at involving customers and how that is changing our business
- Evidence of commitment
How are we telling customers that their views are a priority for us
- Culture
Having a clear focus on our customers.
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We are working on an action plan that prioritises actions for improvement over the next three years. Where we want to get to is that we achieve ‘excellence in involvement in the eyes of our customers’, over that period.
Once we are clear about the actions we need to take, and when we need to take them, we will be updating our customer involvement statement, having agreed that with the Joint Group Customer Panel.
There will also be a new leaflet setting out the many ways in which customers can get involved, and we will using this web site, our magazine and other opportunities to feedback on how customers views have made a difference to our services.